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Keynote announces Mobile Device Perspective 4.0 – hosted, real-device monitoring solution with enhanced support for interactive troubleshooting, diagnosing and validation of mobile applications
Published 4th March 2010
New add-on feature MDPi provides real-time interactive access to smartphones in remote locations for troubleshooting and validating the performance of mobile applications
Keynote Systems (NASDAQ: KEYN), the global leader in on-demand mobile and Internet test & measurement solutions for continuously improving the online experience, today announced Keynote Mobile Device Perspective® 4.0, a complete solution for mobile application monitoring and on-demand troubleshooting.
Today’s smartphone users customise their devices with downloadable applications that provide access to the information and services they require most. As a result, enterprises rolling out new smartphone applications as part of their business strategy need assurance that end-users can quickly and reliably access their content. When service fails, the smartphone application is out of business.
With the release of Mobile Device Perspective 4.0, Keynote has added more smartphones to its on-demand global test and measurement network and included a powerful new add-on option called Mobile Device Perspective interactive (MDPi). MDPi provides real-time desktop access to smartphones in remote locations for interactive troubleshooting and diagnosing issues encountered while monitoring mobile applications with MDP. With MDPi mobile operations and development teams can interact with their mobile applications on the smartphone, get real-time, instantaneous images of the LCD screen, as well as save and share results to collaborate across teams.
Large organisations have an option to choose from a single private device or multiple devices, at a fixed monthly fee, which can be accessed only by their internal teams or by choosing Keynote’s shared device infrastructure at an hourly use fee which has deployed for shared use between all customers. MDPi provide users with pixel-perfect rendering of what is happening on remote smartphones without any degradation.
With Mobile Device Perspective 4.0, users have access to a complete solution that can remotely monitor the performance of mobile content, applications and services, as well as provide real-time desktop access to smartphones in remote locations for troubleshooting and diagnosing performance issues. With the release of MDP 4.0 and the introduction of MDPi, enterprises are now able to access the latest smartphones such as the Apple iPhone, Android G1, Nokia N95, BlackBerry Curve and more.
"The explosion of smartphones and mobile applications has created a performance monitoring nightmare for businesses developing mobile content and applications," said Carl Howe, director, consumer research for Yankee Group. "Businesses have little time to monitor, troubleshoot and fix problems with their mobile apps to avoid bad customer experiences. Hosted services such as Keynote’s allow businesses to monitor the mobile application performance as seen by an end-user and to troubleshoot smartphone performance issues from their desktops. Timesaving services such as these can help IT operations teams improve mobile app performance and reduce downtime.”
“With the enhancements to Mobile Device Perspective customers are now able to conduct on-demand interactive troubleshooting with additional remote devices hosted in the same global locations,” said Vik Chaudhary, vice president of product management and corporate development at Keynote. “Mobile Device Perspective interactive (MDPi) allows the user to interact with popular smartphones from the desktop for real-time access. Immediate access to a popular device is invaluable for operations professionals who are troubleshooting an issue from a remote location. MDPi provides unsurpassed screen resolution and virtually no latency while simultaneously allowing users to perform the cutting-edge touch-screen features common on today’s smartphones. MDPi is also the ideal introduction for our customers who simply wish to experience the rich capabilities of Keynote’s real device monitoring platform,” continued Mr. Chaudhary.
Who Will Use MDP and MDPi?
The target user for Mobile Device Perspective 4.0 and add-on feature Mobile Device Perspective interactive (MDPi) include the following:
• Network operations centre and customer support personnel – network operations centers and customer support teams often need the ability to replicate issues that are seen at the operations centre or experienced by their customers. They require access to remote devices connected to network operators so they can replicate the issue and check its impact on other core applications and services
• Mobile business unit owners and managers – most enterprise companies have dedicated mobile business units that are responsible for the start-to-end execution of their strategy to go mobile. Mobile Device Perspective 4.0 provides a platform to monitor and troubleshoot problems with content, applications and services on their target devices
• Mobile enablers – these companies mobilise regular Web/rich media content and enable companies to go mobile. Mobile Device Perspective 4.0 provides them with quick access to content so they can quickly investigate issues when something goes wrong
• Operators/device OEMs – every operator and device OEM has a device certification team that is responsible for certifying devices based on testing mobile content and applications
How MDP and MDPi Work--
Mobile Device Perspective (MDP) 4.0 is a cost-efficient mobile solution for performance monitoring and troubleshooting of mobile content, applications and services. MDP can provide continual insight from any desktop with an Internet connection, , supporting all popular smartphones.
With Mobile Device Perspective interactive (MDPi), the user can control these devices as if they were in their own hands. With a simple USB cable, MDPi users can immediately upload mobile applications from their desktop to a remote device to begin interacting with the device-resident application. MDPi delivers lightning fast interaction, superior screen resolution, and can use the advanced features of the latest wireless devices such as swiping, pinching, multi-tap and accelerometer rotation. MDPi makes it easy to save results to the desktop creating a central repository that can be shared with coworkers. Operations, QA teams and managers get quick access to results. MDPi also lets users simultaneously access as many devices as they choose, enabling them to test more in less time.
MDPi also allows users to easily enter any text (characters and symbols) directly by typing on the keyboard. MDPi sports a simple and easy-to-understand interface that can be used by any team. The intuitive icons are optimised to perform tasks with the fewest number of clicks.
MDP 4.0 provides access to popular smartphones to monitor mobile content, applications and services. For interactive diagnostics, MDPi users can control devices in real-time and receive instantaneous feedback of the LCD screen right on their desktop. MDPi provides users with a pixel-perfect LCD screen on their desktops by capturing the entire LCD screen without any degradation, including smartphones with high resolution LCD screens.
MDPi provides access to to the latest smartphones to troubleshoot a slew of different applications including: email, messaging (SMS and MMS), WAP sites, HTML sites, games, native applications, streaming audio and video, mobile TV, LBS/maps.
MDPi provides comprehensive support for all hardware functions of the device enabling the tester to do anything that their end-user can do on the device including: touch screen: multi-tap, pinching, swiping, accelerometer, mute, power on/off, clamshell open/close, backlights, vibration, volume increase, hardware compass, camera.